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Everything people come to me for, in one place: services with timelines, cases, client quotes and a short self-check of where a business loses money.
Read →blog and news
Blog and news
I write about what I implement: CRM, telephony, automation and AI, with examples from real projects. Plus short news from me and the Vulpes team.
Why CRM fails to take off — and how to relaunch a system nobody uses
The CRM was bought and set up, yet a couple of months later managers are back to Excel and WhatsApp. Here are the five reasons I see most often and the order in which a system can be brought back to life.
Read →Telephony + CRM: how to make sure no call gets lost
A missed call is a lead that went to a competitor. How to connect IP telephony to Bitrix24 or amoCRM, what it gives the sales team, and how it works in a contact centre with 150 operators.
Read →Bitrix24 or amoCRM: what to choose for a business in Uzbekistan
The most common question before an implementation. I work with both systems, so here is an answer without the sales pitch: when amoCRM is better, when Bitrix24 is, and why for some companies data storage decides it.
Read →An AI assistant for the business owner: what already works
No science fiction: which jobs an AI assistant already takes on in an ordinary company, where it cannot be trusted, and how to run a pilot in 2–3 weeks.
Read →New 1C-Bitrix Academy certificate: Customer Service
In January I completed the 1C-Bitrix Academy "Customer Service" course — my 27th personal certificate.
Read →Four 1C-Bitrix certificates in one day
On 26 November 2024 I passed four 1C-Bitrix Academy courses at once, from analysis to selling subscriptions.
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