New 1C-Bitrix Academy certificate: Customer Service
In January I completed the 1C-Bitrix Academy "Customer Service" course — my 27th personal certificate.
On 26 January 2026 I received the 1C-Bitrix Academy "Customer Service" certificate.
The course is about building customer work in Bitrix24: enquiries from different channels, queues, response times and quality control. It continues the topic I started in 2024 with the "Building a support team" course.
I now hold 27 personal 1C-Bitrix Academy certificates. The full list is on the home page, in the Background section.