Artur Zasseev — blog https://zasseev.uz/en/blog/ I write about what I implement: CRM, telephony, automation and AI, with examples from real projects. Plus short news from me and the Vulpes team. en zasseev.uz is live https://zasseev.uz/en/blog/site-launch/ https://zasseev.uz/en/blog/site-launch/ Fri, 23 Oct 2026 09:00:00 +0500 Everything people come to me for, in one place: services with timelines, cases, client quotes and a short self-check of where a business loses money. Why CRM fails to take off — and how to relaunch a system nobody uses https://zasseev.uz/en/blog/why-crm-fails/ https://zasseev.uz/en/blog/why-crm-fails/ Fri, 23 Oct 2026 09:00:00 +0500 The CRM was bought and set up, yet a couple of months later managers are back to Excel and WhatsApp. Here are the five reasons I see most often and the order in which a system can be brought back to life. Telephony + CRM: how to make sure no call gets lost https://zasseev.uz/en/blog/telephony-crm/ https://zasseev.uz/en/blog/telephony-crm/ Fri, 23 Oct 2026 09:00:00 +0500 A missed call is a lead that went to a competitor. How to connect IP telephony to Bitrix24 or amoCRM, what it gives the sales team, and how it works in a contact centre with 150 operators. Bitrix24 or amoCRM: what to choose for a business in Uzbekistan https://zasseev.uz/en/blog/bitrix24-vs-amocrm/ https://zasseev.uz/en/blog/bitrix24-vs-amocrm/ Fri, 23 Oct 2026 09:00:00 +0500 The most common question before an implementation. I work with both systems, so here is an answer without the sales pitch: when amoCRM is better, when Bitrix24 is, and why for some companies data storage decides it. An AI assistant for the business owner: what already works https://zasseev.uz/en/blog/ai-assistant-owner/ https://zasseev.uz/en/blog/ai-assistant-owner/ Fri, 23 Oct 2026 09:00:00 +0500 No science fiction: which jobs an AI assistant already takes on in an ordinary company, where it cannot be trusted, and how to run a pilot in 2–3 weeks. New 1C-Bitrix Academy certificate: Customer Service https://zasseev.uz/en/blog/certificate-client-service/ https://zasseev.uz/en/blog/certificate-client-service/ Mon, 26 Jan 2026 09:00:00 +0500 In January I completed the 1C-Bitrix Academy "Customer Service" course — my 27th personal certificate. Four 1C-Bitrix certificates in one day https://zasseev.uz/en/blog/four-certificates-2024/ https://zasseev.uz/en/blog/four-certificates-2024/ Tue, 26 Nov 2024 09:00:00 +0500 On 26 November 2024 I passed four 1C-Bitrix Academy courses at once, from analysis to selling subscriptions.